This Privacy Policy describes how Patch Works Hat Co. (“Patch Works,” “we,” “us,” “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from our website or interact with us through any digital platform.

By accessing our website or providing any personal information, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect the following types of information:

A. Personal Information You Provide

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely by our payment providers)

• Account login information

• Content you submit (comments, messages, reviews, UGC, contest entries)

B. Automatically Collected Information

We automatically collect certain data when you browse our site, including:

• IP address

• Device information

• Browser type

• Cookies and tracking identifiers

• Pages viewed and browsing behavior

• Referring websites

• Time spent on the site

C. Information from Pixels, Tags & Analytics Tools

We may collect data through:

• Meta/Facebook Pixel

• TikTok Pixel

• Google Analytics

• Klaviyo or similar email marketing tools

• SMS marketing providers

• Advertising cookies

• Third-party remarketing tags

This may include behavior tracking, purchase actions, and advertising interaction data.

2. HOW WE USE YOUR INFORMATION

Patch Works Hat Co. uses personal information to:

A. Fulfill Orders & Provide Services

• Process and ship orders

• Communicate about purchases

• Manage your account

• Provide customer support

B. Marketing & Promotional Purposes

By providing your email or phone number, you consent to receive:

• Promotional emails

• SMS marketing messages

• Product updates

• Abandoned cart reminders

• Exclusive offers and alerts

• Launch announcements

You may opt out at any time using the unsubscribe link or replying “STOP” to SMS.

C. Advertising, Retargeting & Personalization

We use your information to:

• Deliver personalized ads

• Create custom audiences

• Run retargeting campaigns

• Measure advertising effectiveness

• Optimize our website and marketing

• Show ads on social media and third-party websites

D. Legal, Fraud Prevention & Security

• Detect and prevent fraud

• Protect our business and customers

• Comply with applicable laws

3. HOW WE SHARE YOUR INFORMATION

We may share your information with:

A. Service Providers

Such as:

• Payment processors

• Fulfillment centers

• Email/SMS marketing platforms

• Advertising networks

• Analytics companies

• Website hosting providers

These providers help us operate our business and are required to keep your information secure.

B. Advertising & Marketing Partners

We may share information (including hashed email addresses) for:

• Targeted ads

• Lookalike audiences

• Retargeting campaigns

• Personalized marketing

Examples include:

• Meta (Facebook/Instagram)

• TikTok

• Google Ads

• Klaviyo

• SMS platforms

C. Legal Requirements

We may disclose information if required to comply with law, legal process, or protect our rights.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, and tracking tools to:

• Analyze website traffic

• Improve user experience

• Personalize content

• Deliver targeted advertising

• Track conversions

• Process orders efficiently

You can manage or disable cookies in your browser settings.

5. EMAIL & SMS MARKETING CONSENT

By providing your email or phone number during checkout, account creation, popup forms, giveaways, or any other input method, you agree that we may send you:

• Promotional messages

• Automated marketing messages

• Transactional messages

• Cart reminders

Consent is not a condition of purchase.
You may opt out anytime.

6. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access your personal data

• Request correction or deletion

• Opt out of marketing communications

• Opt out of targeted advertising

• Request a copy of the data we store

To exercise these rights, contact us at:
📩 [Insert Contact Email]

7. DATA RETENTION

We retain your information as long as necessary for:

• Legal compliance

• Order history

• Marketing purposes

• Business reporting

• Fraud prevention

You may request deletion at any time.

8. SECURITY

We use industry-standard measures (encryption, secure servers, limited access) to protect your information. No method of transmission is 100% guaranteed, but we take reasonable precautions.

9. CHILDREN’S PRIVACY

Our site is not intended for individuals under 13 years of age.
We do not knowingly collect data from minors.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our site means you accept the changes.

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